We are very attentive to our shipments, all goods are checked and tested especially for more technological products (screen, LCD, speaker). However, it is always possible that you inadvertently receive a defective product, in which case you can refer to the conditions below:

Warranty

Most products are guaranteed for one-year, spare parts are guaranteed 3 days.

OEM or custom products do not fit within the warranty unless they are defective.

Refund

Refunds are made within 3 days of receiving the goods so that the tests and repairs can be carried out.

Return policy

Products that are defective or unsafe to sell must be reported within 48 hours of receiving the goods.

Before shipping, we must provide you with a unique return number allowing are tracked and refunded thereafter; In fact, contact our teams who will give you this number to be included on the package separately and will be able to determine the financial value to return to you. Only returns with an identification number will be processed.

Returns must be made within 14 calendar days of receipt of the goods, the follow-up number and its date are valid.

We only accept products returned in their original packaging; we are not responsible for any breakage, scratches or losses caused by bad packaging, as well as for unreasonable installation.

Returns are the customer's sole responsibility, the cost of returning your products will be exclusively our responsibility.

We reserve the right to refuse returns which could result in the cancellation of the return policy guarantee, or if the products are damaged. We could not be held responsible for any parcel losses that you return to us especially if the address is incorrect or presents errors.

Our return address is: Our address

Tax, taxes, and import

What taxes to pay

Tariffs and taxes are determined by country, some countries may be more restrictive than others. In order to help you pay the least non-dragon taxes on the delivery voucher only the materials of the products. So you generally benefit from the lowest taxes in your country. Note that no tax or hidden fees are charged by our company.

We recommend that you check with your country's customs to ensure the legislation and import duty.

Must I pay VAT, or other taxes

We do not charge you VAT, however customs may ask you to pay them upon entering the territory. In general, VAT is calculated on the amount of the goods plus the amount of transport.  We recommend that you check with your country's customs to ensure the legislation and import duty.

What do you do if my products are blocked by customs?

We work with many countries and make sure to send the necessary documents to clear your goods, however internal rules in your country can change and create unexpected delays. Please be aware that we will do everything we can to help you resolve the issue, but make sure you contact the forwarder or customs beforehand.

Do I need special knowledge to import products?

In most cases you do not have to do anything special. For small and medium orders, the entire customs clearance process is taken care of for you, by the transport or freight company.

But it depends on your country for example in Europe you must apply for a single importer number: EORI. For the United States you must make a prior import declaration. As each case is unique do not hesitate to contact our sales teams.

In most cases you do not have to do anything special. For small and medium orders, the entire customs clearance process is taken care of for you, by the transport or freight company.

I did not receive the goods, they were blocked by customs, thank you for refunding me in full.

We are sorry to hear this, but as previously said customers are responsible for customs authorization because we cannot control your rules and customs, we feel sorry and will do everything possible to resolve the problem with you.

Customs has placed my package under inspection, what should I do.

You can wait, though as it can take time. We suggest you contact a forwarder from your country, who in general may have better relations with customs and therefore would be likely to help you better.

Customs has placed my package under inspection, what should I do.

You can wait, though as it can take time. We suggest you contact a forwarder from your country, who in general may have better relations with customs and therefore would be likely to help you better.

What documents do you provide? Will we get everything we need for customs clearance?

We provide a commercial invoice attached to each shipment, if you have a special request for the invoice or if you need more documents, please contact us.